I was hired for my first and only job the day after I graduated high school and turned 18. I am a Medical Receptionist at a medium sized family practice in the suburbs of Columbus.
My first day, I learned the most applicable task I have learned at my job up to date. The girl next to me taught me how to make coffee using an automatic machine. This was not a great introduction to the job; it lulled me into a false sense that it might actually be easy. Making coffee is actually the least of my worries. Receptionist seems to be a general term for the person who does everything that no one else is assigned to do in addition to all of the administrative junk that you could possibly think of that’s associated with scheduling, insurance, and charting. I have plunged toilets, cleaned up blood from the foyer, dealt with alarms, acted as tech support, and a number of things that I never thought I would have to do.
My job isn’t rocket science, but it is stressful. Patients get upset when their insurance doesn’t want to pay claims, when they can’t get scheduled when they would like, when the doctor won’t fill their prescriptions over the phone. You don’t know what a headache is until you do 8 hours of electronic filing and paper work in a day.
The best and worst thing about my job is the funny stories that I have accumulated. Of course, I can’t tell a soul any of them because I’m bound by confidentiality consents and a mountain of laws protecting the medical information of our patients. I guess you’ll just have to believe me.
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